Guidelines / Procedures & Others

Utilization Management

Click one of the buttons above to read our Utilization Management (UM) communication information, UM contact info, and the Serendib Healthways UM Affirmations.

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Click below to read the policy document for the Authorization Process.

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Click below to read the policy document for the Standing & Extended Referrals.

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Click below to read the policy document for the Denial / Modification Process.

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Click below to read the policy document for the Child Preventive Services.

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Click below to read the policy document for the Adult Preventive Services.

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